Shipping Policy

Orders are typically processed and shipped within 1-2 business days of being placed. Orders placed on weekends or holidays will be processed on the next business day.

You will receive an email confirmation with tracking information as soon as your order ships from our fulfillment center.

Once your order ships, you'll receive an email with:

• Tracking number
• Estimated delivery date
• Link to track your package in real-time
• Carrier information

You can track your package directly through the carrier's website using the provided tracking number.

We currently ship to all 50 US states. We do not ship to:

• PO Boxes (some products only)
• APO/FPO/DPO addresses
• International addresses (coming soon)

Oversized items such as large table runners or bulk orders may have additional shipping considerations. These will be noted on the product page.

While we strive for on-time delivery, delays may occasionally occur due to:

• Weather conditions
• Carrier delays
• High order volumes during holidays
• Incorrect shipping addresses

If your order is delayed beyond the estimated delivery date, please contact us at info@purpleessences.com and we'll help resolve the issue.

If your package is lost or arrives damaged:

1. Contact us within 48 hours of the estimated delivery date
2. Provide your order number and tracking information
3. For damaged items, include photos of the damage
4. We'll file a claim with the carrier and send a replacement

We stand behind every order and will make it right if something goes wrong during shipping.