Last updated: October 10, 2026
We want you to be completely satisfied with your purchase. If you're not happy for any reason, you can return your items within 30 days for a full refund or exchange.
To be eligible for a return, items must meet the following conditions:
Quality Guarantee
If you receive a defective or damaged item, we'll cover all return shipping costs and send a replacement or provide a full refund—no questions asked.
The following items cannot be returned:
Follow these simple steps to return your item:
Email us at info@purpleessences.com with your order number and reason for return. We'll respond within 24 hours.
We'll email you a prepaid return shipping label. For defective items, we cover the cost. For other returns, a $5.99 shipping fee will be deducted from your refund.
Securely pack the item in its original packaging. Include all accessories, manuals, and materials that came with it.
Attach the return label and drop off at any UPS or USPS location. Keep your receipt as proof of shipment.
Once we receive and inspect your return (typically 3-5 business days), we'll process your refund. It may take 5-10 business days for the credit to appear on your statement.
Refunds will be issued to the original payment method used for purchase. Here's what to expect:
Shipping costs are non-refundable except for defective or damaged items. If you received free shipping, the actual shipping cost ($5.99) will be deducted from your refund.
Want to exchange for a different size or product? We're happy to help!
The fastest way to get your new item is to:
This ensures you get your new item as quickly as possible rather than waiting for the exchange process.
If you receive a defective or damaged item, we'll make it right immediately:
Your satisfaction is our priority. We stand behind the quality of every product we sell.
Our customer service team is here to make the return process as smooth as possible.